Mayo Clinic’s ME&IC concludes 70th anniversary

Gianrico Farrugia, M.D. (I ’91, GI ’94), CEO, Mayo Clinic in Florida and president-elect, Mayo Clinic, delivers remarks during October 2017 event.

Mayo Clinic’s Department of Management Engineering & Internal Consulting (ME&IC) celebrated its 70th anniversary in the past year, concluding in July 2018. The yearlong celebration kicked off in July 2017, highlighted by a recognition event in October 2017 and concluded with a session on the future of this unique department in July 2018.

The department’s mission is to partner with Mayo Clinic colleagues to achieve the best patient experience through objective, innovative and integrative business consulting. ME&IC’s 200 staff members across all Mayo locations offer organizational knowledge, business consulting and management engineering services across five key service lines:


  • Management, Systems and Process Engineering
  • Strategy, Design and Execution
  • Change Management and Organizational Transformation
  • Revenue Enhancement and Expense Management
  • Project Management

ME&IC was established as the Section of Procedures and Records in July 1947 with three employees. The group was responsible for analysis of methods of record-keeping, storage, ordering and reporting tests, and clinic-hospital functions. The group’s purpose was to simplify procedures and optimize operational efficiency of routines. Among the early accomplishments were developing the central appointment desk, a new mail delivery system, procedure guide for Mayo Clinic physicians, and a preregistration system for patients prior to their

ME&IC Chair Janine Kamath visits with Mayo Clinic CEO John Noseworthy, M.D. (N ’90) at October 2017 event.

arrival in Rochester.

Today ME&IC uses best-practice business and engineering frameworks to help internal clients with visioning, strategy, planning, analysis, design, development and execution. ME&IC is a key partner in the design, development and execution of Mayo Clinic’s strategic priorities, core operational systems and transformation programs.

“The Mayo brothers were pioneers in almost every aspect of medicine, including system performance such as the standardized medical record and pneumatic tube system developed by Dr. Henry Plummer,” says Janine Kamath, chair of the Department of Management Engineering & Internal Consulting. “Their dedication to transforming the systems and methods in which patient-centric health care is delivered has contributed to more efficient and effective processes, trusted and affordable patient care, and a sound financial status.”

Mayo Clinic Arizona leadership deliver remarks at October 2017 event: Wyatt Decker, M.D. (MED ’90, I ’93) CEO, and Paula Menkofsky, CAO,

ME&IC accomplishments in the last decade in partnership with Mayo colleagues include creating a converged electronic health record and revenue management system, a robust telehealth infrastructure, a new medical school, the advanced Proton Beam Therapy Program, innovative processes and models for individualized medicine, and within ME&IC moving to a high-performance shared service organization to serve Mayo Clinic while focusing on the needs and experience of the patient.

Learn about engagements and capabilities in ME&IC.

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