Refund/Return Policy

Mayo Clinic Alumni Association memorabilia refund/return policy

Mayo Clinic Alumni Association will exchange merchandise or refund the purchase price* of unused, returned items from our online or in-person store. Sale items cannot be returned.

Returns

Send merchandise for return to:

Mayo Clinic Alumni Association
Siebens 7
200 First Street SW
Rochester, MN  55905

• Returns are accepted within 30 days of merchandise purchase.
• Include your name, address, email address, phone number and reason for the return.
• Upon receipt of your unused, undamaged item, we will issue a credit for the purchase price* to the method of original payment.
• Mayo Clinic Alumni Association isn’t responsible for packages lost during return shipment. We recommended that packages be insured and traceable.

Exchanges

Send merchandise for exchange to:

Mayo Clinic Alumni Association
Siebens 7
200 First Street SW
Rochester, MN  55905

• Exchanges must be made within 45 days of purchase.
• Include your name, address, email address, phone number and details about the exchange request.
• Upon receipt of your unused, undamaged item, we will send you a new item.
• Mayo Clinic Alumni Association isn’t responsible for packages lost during return shipment. We recommended that packages be insured and traceable.
• Mayo Clinic Alumni Association will not cover the cost of return shipping.

Damaged items

Please contact us upon receipt of an item that was damaged during shipping. These items are eligible for exchange.

Special and customized products

Refunds on special orders or customized products (chairs, lamp, rings, frames) follow manufacturer’s guidelines.

Questions?

• mayoalumni@mayo.edu
• Call 507-284-2317, Monday-Friday, 8 a.m.-4 p.m. CST.

Sale items

Items designated as on sale for a reduced price are not returnable or refundable. Those sales are final.

Face masks

Opened face masks are not returnable. If you are dissatisfied with a mask you ordered, please contact us.

• mayoalumni@mayo.edu
• Call 507-284-2317, Monday-Friday, 8 a.m.-4 p.m. CST.

If you purchased and opened a single mask, you do not need to return it for a refund. If you purchased multiple masks, we will ask you to return all of them except the one you opened to obtain a refund.

*Purchase price does not include shipping and handling or any other special charges.